Terms & Conditions

Welcome to Elenza. These Terms & Conditions (“Terms”) govern your access to and use of our website and services. By visiting our site, browsing, or making a purchase, you agree to comply with the following terms. Please read them carefully.

1. General Information

Elenza is a luxury lifestyle brand offering fragrances and related products through our online store.

By accessing our website or making a purchase, you agree to these Terms, our Privacy Policy, and any other policies displayed on our website.

We may update these Terms at any time. The updated version will be effective once published on this page.

2. Eligibility

  • You must be at least 18 years old to make a purchase from Elenza.

  • If you are under 18, you may use our website only with the involvement of a parent or guardian.

3. Orders & Payments

  • All orders placed through our website are subject to availability and acceptance.

  • Prices are listed in PKR (Pakistani Rupees) unless otherwise stated.

  • We accept payments via credit/debit cards, bank transfers, and cash on delivery (where available).

  • By submitting an order, you authorize Elenza to charge the applicable payment method.

4. Shipping & Delivery

  • We offer nationwide delivery across Pakistan.

  • Orders are typically processed within 1–2 business days and delivered within 2–5 business days.

  • Elenza is not responsible for delays caused by courier services or unforeseen circumstances beyond our control.

5. Returns & Refunds

  • Returns are accepted only if the item is damaged, defective, or incorrect.

  • Returned items must be unused, unopened, and in their original packaging.

  • Return requests must be made within 3 days of delivery.

  • Refunds are processed within 7–10 business days after approval.

  • For cash-on-delivery orders, refunds are issued via bank transfer or store credit.

6. Use of Website

  • You agree not to misuse our website or engage in any activity that could damage, disable, or impair its functionality.
  • All content on the site — including images, text, and designs — is the property of Elenza and may not be copied, reproduced, or distributed without permission.
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7. Intellectual Property

  • All content, trademarks, logos, and designs displayed on this website are owned by or licensed to Elenza.

  • Unauthorized use of our intellectual property is strictly prohibited.

8. Limitation of Liability

  • Elenza will not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

  • While we ensure product quality, individual reactions to fragrances may vary. Customers are advised to use products responsibly.

9. Governing Law

These Terms & Conditions are governed by the laws of Pakistan.
Any disputes arising will be subject to the jurisdiction of the courts of Karachi, Pakistan.

10. Contact Us

For any questions or concerns about these Terms & Conditions, please reach out:

Elenza
📧 Email: support@buyelenza.com
📞 Phone: +92 334 3842969
📍 Address: Karachi, Pakistan