Privacy Policy

At Elenza, your privacy is our top priority. We are committed to protecting your personal information and ensuring that your shopping experience with us is safe, seamless, and enjoyable. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you visit or interact with our website, we may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment details (collected only when you place an order)

Device Information

  • IP address

  • Browser type

  • Operating system

  • How you interact with our website

Order Information

  • Products purchased

  • Order history and preferences

  • Delivery details

Customer Support Information

  • Any personal details you share when contacting us for help or inquiries

2. How We Use Your Information

We use the information collected to:

    • Process and fulfill your orders

    • Communicate with you about your order, delivery, or support queries

    • Improve our website, products, and customer service

    • Detect and prevent fraudulent or unauthorized activities

    • Share updates, promotions, and offers (only if you opt-in)

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties when necessary to:

  • Process payments

  • Deliver orders through courier/logistics services

  • Comply with legal obligations

  • Protect our legal rights and prevent misuse

4. Shipping & Delivery

  • We offer nationwide delivery across Pakistan.

  • Orders are typically processed within 1–2 business days and delivered within 2–5 business days.

  • Elenza is not responsible for delays caused by courier services or unforeseen circumstances beyond our control.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance your browsing experience

  • Remember your preferences

  • Analyze website performance

  • Display relevant content, products, and promotions

You can disable cookies through your browser settings. However, some website features may not function properly without them.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Comply with legal and regulatory requirements

You may request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

  • Access and review your personal data

  • Request corrections or updates to your data

  • Request deletion of your data (subject to legal exceptions)

  • Opt-out of marketing or promotional communications

7. Children’s Privacy

Our website is not intended for individuals under the age of 14.
We do not knowingly collect personal data from children.
If you believe a child has shared personal information with us, please contact us to have it removed.

8. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information from:

  • Unauthorized access

  • Misuse

  • Alteration or disclosure

However, please note that no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices

  • Legal or regulatory requirements

  • Business operations

  • The updated version will always be posted on this page, along with the date of the latest revision.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

Elenza
📧 Email: support@buyelenza.com
📞 Phone: +92 334 38428969
📍 Address: Karachi, Pakistan