Returns & Refunds Policy

Returns & Refunds Policy

At Elenza, we are committed to providing our customers with premium products and an exceptional shopping experience. However, if there is an issue with your order, our returns and refund policy ensures a smooth process.

Eligibility for Returns

  • Returns are accepted only if the product received is damaged, defective, or incorrect.

  • Items must be unused, unopened, and in their original packaging.

  • Return requests must be submitted within 3 days of delivery.

Non-Returnable Items

  • Opened or used products cannot be returned due to hygiene and safety reasons.
  • Sale or promotional items are non-refundable, unless defective.

Refunds

  • Once your return is approved and received, refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method.

  • For cash-on-delivery orders, refunds will be made via bank transfer or store credit.

Exchanges

  • Eligible items may be exchanged instead of refunded, subject to availability.

Need Help?

For any concerns regarding shipping, returns, or refunds, please contact our customer support team at support@buylenza.com.
We’re here to make sure your shopping journey with Elenza is seamless, reliable, and enjoyable.